The Membership & Development Administration Manager supports the day-to-day operations of the Development department, with primary responsibility for membership administration, donor acknowledgements and stewardship, database management, fundraising support, events, and departmental administration.

This position serves as a key point of contact for members and works closely with Development, Communications, Finance, and other departments to ensure accurate records, timely communications, and effective administrative support for membership and fundraising activities.

Salary: $68,000 – $80,000

Membership Management

• Manage the day-to-day administration of the Center’s membership program, including records, benefits, renewals, acknowledgements, and member inquiries.
• Manage digital membership cards and provide paper cards as needed.
• Serve as a primary contact for members via email, phone, and in-person interactions.
• Manage the membership renewal process, including scheduled email and mail reminders and follow-up phone calls as needed.
• Review weekly financial reports to identify and resolve potential membership renewals processed through GOS gifts.
• Run weekly membership reports and track membership activity, retention, and revenue by membership level.
• Assist with tracking annual membership goals and performance.
• Maintain accurate membership records in Raiser’s Edge.
• Serve as the primary administrative contact for the NARM membership program.
• Coordinate member genealogy benefits with the Genealogy Department.

Development & Fundraising Administration

• Provide administrative support to the Development department and assist with fundraising activities and projects.
• Prepare and send donor acknowledgement letters and emails in a timely manner.
• Assist with donor stewardship and cultivation activities, including communications and follow-up for donors under $5,000.
• Maintain accurate donor records, contact reports, and stewardship activity in Raiser’s Edge.
• Assist with gift processing and follow-up with Finance to ensure gifts are accurately recorded and acknowledged.
• Prepare donor lists, reports, mailing lists, and other materials for fundraising and stewardship activities.
• Assist with direct mail and fundraising campaigns in collaboration with Development and Communications.
• Maintain development calendars, deadlines, correspondence, and donor files.
• Assist with donor research, prospect tracking, and other development projects as needed.

Database & Reporting

• Enter and update membership and donor information in Raiser’s Edge.
• Run routine membership and development reports and lists.
• Assist with database maintenance, record updates, and data cleanup.
• Track membership, donor, event, and communication activity.
• Work with Finance and Development staff to reconcile and verify membership and fundraising information.

Communications & Events

• Manage routine membership communications, including renewal notices, acknowledgements, and member correspondence.
• Maintain templates for membership and donor communications.
• Collaborate with Communications on membership campaigns, direct mail, website content, brochures, and other materials.
• Assist with the quarterly membership newsletter.
• Support member and donor events, including invitations, registration, guest lists, event communications, supplies, and follow-up.
• Create and send pre- and post-event communications through Raiser’s Edge.
• Provide on-site administrative support for member, donor, and department-wide events.

Departmental Administration

• Provide general administrative support to the Development department and department leadership.
• Maintain calendars, meeting schedules, project deadlines, and departmental files.
• Place departmental supply orders and manage routine office purchases.
• Process invoices and enter expenses into Financial Edge.
• Manage monthly postage invoices and monitor postage-machine balances.
• Assist with credit card reconciliation and expense tracking.
• Coordinate with Finance regarding invoices, payments, gifts, postage, and other financial matters.
• Assist with special projects and other administrative responsibilities as needed.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2–4 years of experience in nonprofit administration, development, fundraising, membership, database management, or a related field.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Experience with Raiser’s Edge or another CRM/database system preferred.
• Familiarity with Financial Edge or other financial systems is a plus.
• Ability to manage multiple priorities and deadlines independently.
• Ability to handle confidential donor and financial information with discretion.
• Strong interpersonal and customer service skills.
• Ability to work occasional evenings and weekends for events.

The Center for Jewish History is an Equal Opportunity Employer.

To apply, please submit a resume and cover letter to jobs@cjh.org. No phone calls please.

This position offers an excellent growth opportunity for an early-career accounting professional to gain valuable experience in the nonprofit sector. Working closely with experienced CPAs, the successful candidate will receive hands-on training and exposure to accounting, financial reporting, audit preparation, internal controls, and financial operations, with opportunities to expand their skills and take on increasing responsibility. Candidates pursuing CPA licensure are encouraged to apply.

The Junior Accountant will report directly to the Controller within the Finance Department, supporting accounts payable, cash receipts, reconciliations, month-end close, financial analysis, and reporting processes. This role is ideal for a highly analytical, a technology-oriented accounting professional with advanced Microsoft Excel proficiency and enjoys improving how financial information is organized, analyzed, and presented.

The successful candidate will be a self-starter who looks beyond existing processes, identifies more efficient ways to complete recurring work, and takes ownership of producing accurate, well-supported schedules and analyses. Strong skills in variance analysis, reconciliations, accuracy, and attention to detail are essential.

Position FLSA Status: Salaried Exempt
Salary: $65,000

Responsibilities:

Accounting Operations and Reporting

• Support month-end close activities, including journal entries, account reconciliations, and completion of close checklists.
• Process accounts payable transactions, including invoice entry, payments, and vendor record maintenance.
• Support cash management activities, including processing cash receipts, completing remote check and bank deposits, and performing monthly donation box and petty cash counts.
• Analyze general ledger accounts, investigate unexpected balances or activity, and prepare clear supporting documentation.
• Prepare and optimize year-end audit schedules and workpapers as necessary, ensuring amounts reconcile to the general ledger.
• Work closely with the Chief of Financial Services and CEO on special projects and ad hoc financial analyses, including reconciliations, variance analyses, and Excel-based schedules.

Excel, Financial Analysis, and Process Improvement

• Develop, maintain, and optimize Excel-based accounting schedules, reconciliations, tracking files, and management reports.
• Review existing workpapers for accuracy, usability, consistency, and opportunities for automation or simplification.
• Perform variance analysis, investigate unusual activity and clearly document conclusions.
• Design checks and controls within Excel files to identify errors, omissions, and data-quality issues.
• Organize and analyze large data sets and convert accounting information into clear, decision-useful reports.
• Standardize templates, formulas, schedules, and supporting documentation to improve efficiency and audit readiness.
• Recommend practical improvements to recurring accounting and reporting workflows.
• Assist with system implementations, data testing, report development, and process documentation.

Qualifications

• Bachelor’s degree in accounting or finance required.
• Strong understanding of fundamental accounting principles, including debits, credits, journal entries, and general ledger activity.
• Advanced Microsoft Excel proficiency, including experience building, improving, and automating accounting schedules and recurring processes using SUMIFS, XLOOKUP, pivot tables, data validation, conditional formatting, and formula auditing.
• Strong analytical judgment and the ability to identify discrepancies, assess reasonableness, and investigate root causes.
• Demonstrates exceptional accuracy, attention to detail, follow-through, and ownership of assigned work.
• Strong written and verbal communication skills and the ability to collaborate effectively with staff and leadership at all levels.
• High level of professionalism, discretion, confidentiality, and sound judgment.

Experience

• Minimum 1–3 years of accounting, finance, or related experience
• Hands-on experience with accounting software; Blackbaud Financial Edge experience is preferred.
• Experience maintaining accounting records and efficient workflows in a hybrid or remote environment.

Candidate Screening

Candidates should be prepared to discuss examples of Excel schedules or accounting processes they have built, improved, automated, or reorganized. The interview process may include a practical Excel and accounting exercise focused on reconciliations, variance analysis, accuracy, and problem-solving.

What We Offer

Hybrid work schedule; medical, dental, and vision coverage; FSA benefits; 403(b); life insurance; AD&D insurance; long-term disability insurance; generous paid time off; and an extensive paid holiday schedule that reflects a broad range of religious and cultural observances.

The Center for Jewish History is an Equal Opportunity Employer.

To apply, please submit a resume and cover letter jobs@cjh.org. No phone calls please.

The part-time Help Desk Support, Tier 2 works closely with Desktop Support, the Chief of Information Services, and the Center’s managed service provider to ensure the smooth operation of the Center’s end-user technology, network infrastructure, and systems. Supporting many technological facets of our 135,000-square-foot public facility—including museum, library, archive, auditorium, and office spaces—the Help Desk Support professional plays a critical role in maintaining and enhancing our technology environment for over 100 staff and volunteers across the Center community.

The Help Desk Support, Tier 2, helps configure, maintain, and upgrade all elements of the Center’s end-user technology. This includes, but is not limited to, on-site computers, laptops, IP phones, security appliances, and storage devices. The new staff member will help manage the IT department’s Help Desk day-to-day operations, ensuring incidents and requests are handled promptly, effectively, and with courtesy.

Salary: $27-$35 per hour

Essential Duties and Responsibilities:

Technical Support

• Install, configure, maintain, and update end-user technology (e.g., desktops, laptops, printers, peripherals).
• Provide technical support via phone, email, and in person, troubleshooting hardware, software, and network issues.
• Resolve Help Desk incidents promptly; document issues and resolutions.
• Facilitate onboarding, separations, and desk moves, ensuring all technology needs are met.
• Manage user accounts and groups in various systems (e.g., AD, O365, Egnyte, Avaya).
• Learn and support the Center’s user applications (e.g., Teams, Adobe, Zoom, etc.).
• Desktop: Troubleshoot Windows/macOS, Microsoft 365, Office Suite, hardware setup, remote support tools, patch management.
• Network: Basic knowledge of TCP/IP, DNS, DHCP; VPN setup and troubleshooting; experience with routers, switches, firewalls, and wireless networking.

Documentation and Workflow Support

• Educate users on best practices, security policies, and software usage.
• Maintain and bolster network security and access control to ensure IT policy compliance.
• Implement and model IT and cybersecurity best practices.
• Monitor network availability and connectivity to facilitate optimal uptime.
• Research and stay informed about IT best practices.
• Identify opportunities for process improvement and assist in their implementation.
• Maintain clean and organized IT areas to facilitate efficient maintenance and troubleshooting.
• Help build and contribute to comprehensive and up-to-date documentation of the Center’s network (e.g., hardware, software, users, access).

Other Duties

• Provide seamless IT coverage and serve as a backup for IT Department staff, as needed, during meetings, troubleshooting throughout the Center, in-depth projects, and vacations.
• Actively engage in learning and understanding all aspects of the Center’s IT infrastructure.
• Excellent verbal/written communication and customer service.
• Effective problem-solving, attention to detail, time management, and multitasking.
• Collaborative yet independent, adaptable to changing technologies, eager to learn.
• Perform additional tasks and projects assigned by the Center’s MSP or Chief of Information Services.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or
• Associate's degree with relevant experience and technical certifications.

Previous Experience

• 1-2 years, if the candidate possesses a bachelor’s degree. 
• 3-4 years, if the candidate possesses an associate’s degree.

Certifications (Preferred)

• Microsoft Certified Professional (MCP).
• CompTIA A+.
• Previous experience in a non-profit or cultural institution.

Other Requirements

• Ability to lift/move equipment up to 30 lbs.
• Willingness to provide after-hours support as needed.

The Center for Jewish History is an Equal Opportunity Employer.

Review of applications will begin immediately.  For priority consideration, please submit a cover letter, resume, and references to jobs@cjh.org. No phone calls please.

The Center for Jewish History seeks an engaging, dependable, and service-oriented part-time Assistant Educator to support Inside Kristallnacht, the Center's immersive Holocaust education experience. Working closely with the Lead Educator and Visitor Engagement team, the Assistant Educator will facilitate scheduled student and public sessions, orient participants to the experience, provide historical context, guide reflection and discussion, and help maintain an organized and welcoming learning environment.

The Assistant Educator will also support program preparation, participant feedback and evaluation, and day-to-day program logistics. Because this role is part of the Visitor Engagement team, the Assistant Educator should be comfortable providing occasional front desk coverage and assisting with general visitor-service responsibilities when program needs allow.

This role is well suited to someone who enjoys working directly with students and visitors, can approach sensitive historical material with care, and is comfortable balancing educational facilitation with practical front-of-house support.

Salary: $25 per hour

Key Responsibilities

Inside Kristallnacht Facilitation

• Facilitate scheduled Inside Kristallnacht sessions for student groups and public visitors in coordination with the Lead Educator and Visitor Engagement team.
• Welcome participants, introduce the experience, explain program expectations and basic immersive-technology procedures, and support orderly group transitions.
• Provide clear historical context and facilitate reflection, discussion, and questions using approved program materials and facilitation guidance.
• Adapt communication and facilitation style appropriately for different ages, group sizes, and participant needs while maintaining consistency with program learning goals.
• Help create a respectful environment for engaging with Holocaust history and respond calmly and professionally to participant questions, concerns, and emotional reactions.
• Support group flow, timing, rotations, and other practical needs during scheduled sessions.

Program Preparation, Evaluation & Team Support

• Maintain familiarity with program content, facilitation materials, schedules, and standard operating procedures.
• Prepare program spaces and participant materials before sessions and help return spaces to a visitor-ready condition afterward.
• Participate in training, coaching, and debriefs led by the Lead Educator and other project staff and incorporate feedback into program delivery.
• Support attendance tracking, participant surveys, evaluation activities, and routine documentation related to the program.
• Promptly communicate content questions, participant concerns, scheduling issues, or technology problems to the Lead Educator or appropriate staff.
• Assist with special school-group visits, public sessions, pilot programs, and other Inside Kristallnacht activities as scheduled.

Visitor Engagement & Front Desk Support

• Provide scheduled or as-needed front desk coverage when not facilitating Inside Kristallnacht sessions.
• Greet and orient visitors, respond to routine questions and concerns, notify employees of guest arrivals, answer and transfer calls, and support general visitor-services procedures.
• Assist visitors with admissions, retail purchases, memberships, and information about exhibitions, programs, research services, and Center resources when assigned to the front desk.
• Follow established front desk, opening and closing, visitor communication, and customer-service procedures in coordination with the Director of Visitor Engagement and team members.
• Help maintain an organized, welcoming, and visitor-ready front desk and public environment.

Qualifications

Required

• Bachelor's degree from a four-year college or university, or an equivalent combination of education and directly relevant experience.
• At least 1 year of experience in education, museum interpretation, classroom support, public history, facilitation, visitor services, youth programming, or a related field.
• Strong communication and public-speaking skills and comfort engaging groups of students and adult visitors.
• Ability to approach sensitive historical content with empathy, maturity, accuracy, and professionalism.
• Excellent reliability, organization, interpersonal skills, and attention to detail.
• Ability to remain calm and flexible in a busy public-facing environment and move between educational and visitor-service responsibilities.
• Comfort learning basic procedures for immersive or digital technology and helping participants follow those procedures.
• Ability to work the core Thursday-Friday 8:30 AM-2:30 PM schedule and to work additional days or hours as program needs require, up to 29 hours per week.

Preferred

• Experience teaching, tutoring, facilitating, or supporting middle-school, high-school, college, or adult learners.
• Knowledge of or demonstrated interest in Holocaust history, Jewish history, modern European history, museum education, or related subjects.
• Experience working in a museum, cultural institution, historic site, archive, library, nonprofit, or other mission-driven organization.
• Experience with customer service, visitor services, ticketing, retail, or front-desk operations.
• Familiarity with immersive learning, virtual reality, or other technology-supported educational experiences.

Physical Demands

The employee is regularly required to stand and move throughout the Center and may spend extended periods standing while facilitating programs or supporting front-of-house operations. The employee may occasionally be required to lift and move program materials, supplies, or equipment weighing up to approximately 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Center for Jewish History is an Equal Opportunity Employer.

To apply, email a resume and cover letter to jobs@cjh.org. No phone calls please.

The Center for Jewish History seeks a welcoming, dependable, and service-oriented Visitor Engagement Associate to provide front-line support to visitors, researchers, program attendees, and guests. The Associate will serve as a knowledgeable ambassador for the Center, helping create a professional and positive experience from arrival through departure.

The Visitor Engagement Associate will provide front desk coverage, support admissions and ticketing, assist with retail and membership transactions, respond to visitor questions, support public programs and special events, and help maintain an organized and visitor-ready front-of-house environment. Sunday availability is required, and the role will also include additional weekday, evening, and weekend shifts based on the Center's schedule.

This position requires excellent customer service, sound judgment, attention to detail, and the ability to manage multiple priorities in a busy cultural institution.

Salary: $20 per hour
Frequency: Up to 29 hours per week; Sunday availability is required, with additional weekday, evening, and weekend shifts scheduled based on visitor and program needs.

Key Responsibilities

Visitor Welcome & Front Desk Operations

• Serve as a welcoming and knowledgeable first point of contact for visitors, researchers, event attendees, vendors, and other guests entering the Center.
• Greet and orient visitors, answer questions, provide directions, notify employees of guest arrivals, and help visitors understand the Center’s spaces, services, exhibitions, and programs.
• Answer and transfer incoming calls and respond to routine front desk inquiries in a professional and helpful manner.
• Support daily opening and closing procedures and maintain a clean, organized, well-stocked, and visitor-ready front desk environment.
• Respond calmly and professionally to visitor concerns and operational issues and escalate matters to the Director of Visitor Engagement or other appropriate staff when needed.
• Follow established security, accessibility, visitor communication, and emergency procedures and coordinate appropriately with Security and other departments.

Admissions, Ticketing, Retail & Membership Support

• Support visitor check-in, admissions, ticketing, registration, and related front-of-house procedures using the Center’s systems and established processes.
• Process retail purchases and other point-of-sale transactions accurately and provide friendly customer service in Ruth’s Bookstore and at the front desk.
• Assist visitors with membership information and routine membership transactions or referrals as assigned.
• Maintain working knowledge of current exhibitions, public programs, research services, bookstore offerings, memberships, and other Center resources in order to answer visitor questions accurately.
• Follow cash-handling, point-of-sale, reconciliation, and transaction procedures and promptly report discrepancies or system issues.
• Help maintain retail displays, printed materials, visitor supplies, and other front-of-house materials as assigned.

Public Programs, Events & General Support

• Provide front-of-house support for public programs, community events, exhibition openings, school visits, and special events, including guest check-in, line management, directions, and audience assistance.
• Coordinate with Visitor Engagement colleagues and other departments to anticipate visitor needs and communicate timely information about programs, room locations, schedule changes, and building operations.
• Assist with routine administrative and operational tasks that support Visitor Engagement, including preparation of printed materials, basic data entry, supply organization, and related duties.
• Provide general visitor support for Center initiatives and special projects as trained and assigned.
• Perform other Visitor Engagement duties as assigned.

Qualifications

Required

• High school diploma or equivalent; college coursework or degree is welcome but not required.
• At least 1 year of customer-service, visitor-services, hospitality, retail, events, reception, or other public-facing experience preferred; equivalent transferable experience will be considered.
• Excellent interpersonal and communication skills and the ability to interact professionally with visitors, colleagues, vendors, and partner organizations.
• Strong reliability, punctuality, organization, attention to detail, and follow-through.
• Ability to learn ticketing, point-of-sale, membership, visitor check-in, and other front-of-house systems and procedures.
• Ability to manage multiple priorities and remain calm, courteous, and solutions-oriented in a busy public-facing environment.
• Ability to work independently when assigned while collaborating effectively with Visitor Engagement colleagues and other Center teams.
• Sunday availability is required, along with flexibility for additional weekday, evening, weekend, and holiday shifts as scheduled; total hours will not exceed 29 hours per week.

Preferred

• Experience working in a museum, cultural institution, library, archive, bookstore, nonprofit, hospitality setting, or other mission-driven organization.
• Experience with ticketing, point-of-sale, visitor check-in, CRM, membership, or retail systems.
• Experience supporting public programs, events, school groups, or other visitor-facing activities.
• Interest in Jewish history, culture, museums, archives, genealogy, or related fields.
• Additional language skills are welcome.

Physical Demands

The employee is regularly required to stand and move throughout the Center. The employee may occasionally be required to lift and move boxes, retail merchandise, printed materials, and supplies weighing up to approximately 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Center for Jewish History is an Equal Opportunity Employer.

To apply, email a resume and cover letter to jobs@cjh.org. No phone calls please.