The Membership & Development Administration Manager supports the day-to-day operations of the Development department, with primary responsibility for membership administration, donor acknowledgements and stewardship, database management, fundraising support, events, and departmental administration.

This position serves as a key point of contact for members and works closely with Development, Communications, Finance, and other departments to ensure accurate records, timely communications, and effective administrative support for membership and fundraising activities.

Salary: $68,000 – $80,000

Membership Management

• Manage the day-to-day administration of the Center’s membership program, including records, benefits, renewals, acknowledgements, and member inquiries.
• Manage digital membership cards and provide paper cards as needed.
• Serve as a primary contact for members via email, phone, and in-person interactions.
• Manage the membership renewal process, including scheduled email and mail reminders and follow-up phone calls as needed.
• Review weekly financial reports to identify and resolve potential membership renewals processed through GOS gifts.
• Run weekly membership reports and track membership activity, retention, and revenue by membership level.
• Assist with tracking annual membership goals and performance.
• Maintain accurate membership records in Raiser’s Edge.
• Serve as the primary administrative contact for the NARM membership program.
• Coordinate member genealogy benefits with the Genealogy Department.

Development & Fundraising Administration

• Provide administrative support to the Development department and assist with fundraising activities and projects.
• Prepare and send donor acknowledgement letters and emails in a timely manner.
• Assist with donor stewardship and cultivation activities, including communications and follow-up for donors under $5,000.
• Maintain accurate donor records, contact reports, and stewardship activity in Raiser’s Edge.
• Assist with gift processing and follow-up with Finance to ensure gifts are accurately recorded and acknowledged.
• Prepare donor lists, reports, mailing lists, and other materials for fundraising and stewardship activities.
• Assist with direct mail and fundraising campaigns in collaboration with Development and Communications.
• Maintain development calendars, deadlines, correspondence, and donor files.
• Assist with donor research, prospect tracking, and other development projects as needed.

Database & Reporting

• Enter and update membership and donor information in Raiser’s Edge.
• Run routine membership and development reports and lists.
• Assist with database maintenance, record updates, and data cleanup.
• Track membership, donor, event, and communication activity.
• Work with Finance and Development staff to reconcile and verify membership and fundraising information.

Communications & Events

• Manage routine membership communications, including renewal notices, acknowledgements, and member correspondence.
• Maintain templates for membership and donor communications.
• Collaborate with Communications on membership campaigns, direct mail, website content, brochures, and other materials.
• Assist with the quarterly membership newsletter.
• Support member and donor events, including invitations, registration, guest lists, event communications, supplies, and follow-up.
• Create and send pre- and post-event communications through Raiser’s Edge.
• Provide on-site administrative support for member, donor, and department-wide events.

Departmental Administration

• Provide general administrative support to the Development department and department leadership.
• Maintain calendars, meeting schedules, project deadlines, and departmental files.
• Place departmental supply orders and manage routine office purchases.
• Process invoices and enter expenses into Financial Edge.
• Manage monthly postage invoices and monitor postage-machine balances.
• Assist with credit card reconciliation and expense tracking.
• Coordinate with Finance regarding invoices, payments, gifts, postage, and other financial matters.
• Assist with special projects and other administrative responsibilities as needed.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2–4 years of experience in nonprofit administration, development, fundraising, membership, database management, or a related field.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Experience with Raiser’s Edge or another CRM/database system preferred.
• Familiarity with Financial Edge or other financial systems is a plus.
• Ability to manage multiple priorities and deadlines independently.
• Ability to handle confidential donor and financial information with discretion.
• Strong interpersonal and customer service skills.
• Ability to work occasional evenings and weekends for events.

The Center for Jewish History is an Equal Opportunity Employer.

To apply, please submit a resume and cover letter to jobs@cjh.org. No phone calls please.

The Center for Jewish History seeks an engaging, dependable, and service-oriented part-time Assistant Educator to support Inside Kristallnacht, the Center's immersive Holocaust education experience. Working closely with the Lead Educator and Visitor Engagement team, the Assistant Educator will facilitate scheduled student and public sessions, orient participants to the experience, provide historical context, guide reflection and discussion, and help maintain an organized and welcoming learning environment.

The Assistant Educator will also support program preparation, participant feedback and evaluation, and day-to-day program logistics. Because this role is part of the Visitor Engagement team, the Assistant Educator should be comfortable providing occasional front desk coverage and assisting with general visitor-service responsibilities when program needs allow.

This role is well suited to someone who enjoys working directly with students and visitors, can approach sensitive historical material with care, and is comfortable balancing educational facilitation with practical front-of-house support.

Salary: $25 per hour

Key Responsibilities

Inside Kristallnacht Facilitation

• Facilitate scheduled Inside Kristallnacht sessions for student groups and public visitors in coordination with the Lead Educator and Visitor Engagement team.
• Welcome participants, introduce the experience, explain program expectations and basic immersive-technology procedures, and support orderly group transitions.
• Provide clear historical context and facilitate reflection, discussion, and questions using approved program materials and facilitation guidance.
• Adapt communication and facilitation style appropriately for different ages, group sizes, and participant needs while maintaining consistency with program learning goals.
• Help create a respectful environment for engaging with Holocaust history and respond calmly and professionally to participant questions, concerns, and emotional reactions.
• Support group flow, timing, rotations, and other practical needs during scheduled sessions.

Program Preparation, Evaluation & Team Support

• Maintain familiarity with program content, facilitation materials, schedules, and standard operating procedures.
• Prepare program spaces and participant materials before sessions and help return spaces to a visitor-ready condition afterward.
• Participate in training, coaching, and debriefs led by the Lead Educator and other project staff and incorporate feedback into program delivery.
• Support attendance tracking, participant surveys, evaluation activities, and routine documentation related to the program.
• Promptly communicate content questions, participant concerns, scheduling issues, or technology problems to the Lead Educator or appropriate staff.
• Assist with special school-group visits, public sessions, pilot programs, and other Inside Kristallnacht activities as scheduled.

Visitor Engagement & Front Desk Support

• Provide scheduled or as-needed front desk coverage when not facilitating Inside Kristallnacht sessions.
• Greet and orient visitors, respond to routine questions and concerns, notify employees of guest arrivals, answer and transfer calls, and support general visitor-services procedures.
• Assist visitors with admissions, retail purchases, memberships, and information about exhibitions, programs, research services, and Center resources when assigned to the front desk.
• Follow established front desk, opening and closing, visitor communication, and customer-service procedures in coordination with the Director of Visitor Engagement and team members.
• Help maintain an organized, welcoming, and visitor-ready front desk and public environment.

Qualifications

Required

• Bachelor's degree from a four-year college or university, or an equivalent combination of education and directly relevant experience.
• At least 1 year of experience in education, museum interpretation, classroom support, public history, facilitation, visitor services, youth programming, or a related field.
• Strong communication and public-speaking skills and comfort engaging groups of students and adult visitors.
• Ability to approach sensitive historical content with empathy, maturity, accuracy, and professionalism.
• Excellent reliability, organization, interpersonal skills, and attention to detail.
• Ability to remain calm and flexible in a busy public-facing environment and move between educational and visitor-service responsibilities.
• Comfort learning basic procedures for immersive or digital technology and helping participants follow those procedures.
• Ability to work the core Thursday-Friday 8:30 AM-2:30 PM schedule and to work additional days or hours as program needs require, up to 29 hours per week.

Preferred

• Experience teaching, tutoring, facilitating, or supporting middle-school, high-school, college, or adult learners.
• Knowledge of or demonstrated interest in Holocaust history, Jewish history, modern European history, museum education, or related subjects.
• Experience working in a museum, cultural institution, historic site, archive, library, nonprofit, or other mission-driven organization.
• Experience with customer service, visitor services, ticketing, retail, or front-desk operations.
• Familiarity with immersive learning, virtual reality, or other technology-supported educational experiences.

Physical Demands

The employee is regularly required to stand and move throughout the Center and may spend extended periods standing while facilitating programs or supporting front-of-house operations. The employee may occasionally be required to lift and move program materials, supplies, or equipment weighing up to approximately 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Center for Jewish History is an Equal Opportunity Employer.

To apply, email a resume and cover letter to jobs@cjh.org. No phone calls please.

The Center for Jewish History seeks a welcoming, dependable, and service-oriented Visitor Engagement Associate to provide front-line support to visitors, researchers, program attendees, and guests. The Associate will serve as a knowledgeable ambassador for the Center, helping create a professional and positive experience from arrival through departure.

The Visitor Engagement Associate will provide front desk coverage, support admissions and ticketing, assist with retail and membership transactions, respond to visitor questions, support public programs and special events, and help maintain an organized and visitor-ready front-of-house environment. Sunday availability is required, and the role will also include additional weekday, evening, and weekend shifts based on the Center's schedule.

This position requires excellent customer service, sound judgment, attention to detail, and the ability to manage multiple priorities in a busy cultural institution.

Salary: $20 per hour
Frequency: Up to 29 hours per week; Sunday availability is required, with additional weekday, evening, and weekend shifts scheduled based on visitor and program needs.

Key Responsibilities

Visitor Welcome & Front Desk Operations

• Serve as a welcoming and knowledgeable first point of contact for visitors, researchers, event attendees, vendors, and other guests entering the Center.
• Greet and orient visitors, answer questions, provide directions, notify employees of guest arrivals, and help visitors understand the Center’s spaces, services, exhibitions, and programs.
• Answer and transfer incoming calls and respond to routine front desk inquiries in a professional and helpful manner.
• Support daily opening and closing procedures and maintain a clean, organized, well-stocked, and visitor-ready front desk environment.
• Respond calmly and professionally to visitor concerns and operational issues and escalate matters to the Director of Visitor Engagement or other appropriate staff when needed.
• Follow established security, accessibility, visitor communication, and emergency procedures and coordinate appropriately with Security and other departments.

Admissions, Ticketing, Retail & Membership Support

• Support visitor check-in, admissions, ticketing, registration, and related front-of-house procedures using the Center’s systems and established processes.
• Process retail purchases and other point-of-sale transactions accurately and provide friendly customer service in Ruth’s Bookstore and at the front desk.
• Assist visitors with membership information and routine membership transactions or referrals as assigned.
• Maintain working knowledge of current exhibitions, public programs, research services, bookstore offerings, memberships, and other Center resources in order to answer visitor questions accurately.
• Follow cash-handling, point-of-sale, reconciliation, and transaction procedures and promptly report discrepancies or system issues.
• Help maintain retail displays, printed materials, visitor supplies, and other front-of-house materials as assigned.

Public Programs, Events & General Support

• Provide front-of-house support for public programs, community events, exhibition openings, school visits, and special events, including guest check-in, line management, directions, and audience assistance.
• Coordinate with Visitor Engagement colleagues and other departments to anticipate visitor needs and communicate timely information about programs, room locations, schedule changes, and building operations.
• Assist with routine administrative and operational tasks that support Visitor Engagement, including preparation of printed materials, basic data entry, supply organization, and related duties.
• Provide general visitor support for Center initiatives and special projects as trained and assigned.
• Perform other Visitor Engagement duties as assigned.

Qualifications

Required

• High school diploma or equivalent; college coursework or degree is welcome but not required.
• At least 1 year of customer-service, visitor-services, hospitality, retail, events, reception, or other public-facing experience preferred; equivalent transferable experience will be considered.
• Excellent interpersonal and communication skills and the ability to interact professionally with visitors, colleagues, vendors, and partner organizations.
• Strong reliability, punctuality, organization, attention to detail, and follow-through.
• Ability to learn ticketing, point-of-sale, membership, visitor check-in, and other front-of-house systems and procedures.
• Ability to manage multiple priorities and remain calm, courteous, and solutions-oriented in a busy public-facing environment.
• Ability to work independently when assigned while collaborating effectively with Visitor Engagement colleagues and other Center teams.
• Sunday availability is required, along with flexibility for additional weekday, evening, weekend, and holiday shifts as scheduled; total hours will not exceed 29 hours per week.

Preferred

• Experience working in a museum, cultural institution, library, archive, bookstore, nonprofit, hospitality setting, or other mission-driven organization.
• Experience with ticketing, point-of-sale, visitor check-in, CRM, membership, or retail systems.
• Experience supporting public programs, events, school groups, or other visitor-facing activities.
• Interest in Jewish history, culture, museums, archives, genealogy, or related fields.
• Additional language skills are welcome.

Physical Demands

The employee is regularly required to stand and move throughout the Center. The employee may occasionally be required to lift and move boxes, retail merchandise, printed materials, and supplies weighing up to approximately 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Center for Jewish History is an Equal Opportunity Employer.

To apply, email a resume and cover letter to jobs@cjh.org. No phone calls please.